Retailer / Brand Onboarding
Local retailers and suppliers register on the Dot2Dot platform.
1. Retailer / Brand Onboarding
Local retailers and suppliers register on the Dot2Dot platform.
Includes:
- Business verification
- Agreement signing
- Product category approval
- Pricing & commission setup
2. Digital Store Setup
Dot2Dot sets up retailer products on the online marketplace.
Process:
- Product listing
- Product photography
- Descriptions & pricing
- Inventory integration
- SEO optimization
3. Inventory & Stock Management
The platform monitors real-time stock.
Features:
- Live inventory updates
- Low stock alerts
- Warehouse/vendor stock synchronization
4. Customer Order Management
Customers place orders through the website/app.
Workflow:
Browse Products → Add to Cart → Checkout → Payment Selection → Order Confirmation
5. Order Processing & Fulfillment
Dot2Dot or the retailer prepares the order.
Includes:
- Invoice generation
- Picking & packing
- Shipping label creation
- Dispatch management
6. Logistics & Delivery Coordination
Courier partners handle nationwide delivery.
Process:
Pickup → Transit → Last-Mile Delivery → Delivery Confirmation
7. Payment Collection & Settlement
The platform collects customer payments and settles them with the retailer.
Payment Methods:
- Cash on Delivery (COD)
- Online payment gateways
- Bank transfers
Settlement Flow:
Payment Received → Platform Commission Deducted → Remaining Amount Transferred to Retailer
8. Customer Support & Returns
Dot2Dot manages after-sales services.
Includes:
- Complaint handling
- Return management
- Refund processing
- Exchange support
9. Marketing & Growth Support
Marketing campaigns are run to increase retailer sales.
Channels:
- Social media marketing
- Sponsored listings
- Digital advertising
- Promotional campaigns
Business Purpose of the Platform
The role of Dot2Dot is not only to sell products but also to:
- Bring retailers online
- Simplify their operations
- Provide nationwide reach
- Accelerate e-commerce growth